1. Reservations

All bookings made through our website, booking platforms, or directly with Windsor Green
Hotel are subject to availability and confirmation.

Guests must be at least 18 years of age to make a reservation and check in.

By making a booking, guests confirm that all information provided is accurate and complete.

2. Payment

Payment terms depend on the booking channel and rate selected.

Full payment may be required at the time of booking or prior to arrival. A valid credit or
debit card may be required to secure your reservation.

Additional charges incurred during your stay must be settled before departure.

Windsor Green Hotel reserves the right to pre-authorise cards prior to arrival.

3. Cancellation Policy

Cancellation policies may vary depending on the booking rate and platform used.
Unless otherwise stated:

• Cancellations within 48 hours of arrival may incur the full booking charge.
• No-shows will be charged the full amount of the reservation.

Guests should refer to the specific cancellation terms provided at the time of booking.

4. Check-in and Check-out

Check-in and check-out times are outlined in the booking confirmation.

Early check-in or late check-out may be available upon request but cannot be guaranteed.

Guests must follow the property’s self check-in procedures where applicable.

5. Guest Conduct

To ensure a comfortable stay for all guests:

• Excessive noise or disturbance is not permitted.
• Parties and events are not allowed without prior approval.
• Guests must respect other guests, neighbours, and the property.

Windsor Green Hotel reserves the right to terminate a stay without refund if behaviour is
unsafe, disruptive, or unlawful.

6. Property Damage

Guests are responsible for any damage caused to the property during their stay.
Charges may apply for damage to rooms, missing items, or excessive cleaning requirements.

7. Personal Property

Windsor Green Hotel is not responsible for loss, theft, or damage to personal belongings
during your stay.

Guests are encouraged to keep valuables secure.

8. Housekeeping & Property Access

Housekeeping may access rooms during reasonable hours for cleaning, maintenance, or
safety purposes.

9. Third‑Party Booking Platforms

Bookings made through third‑party platforms (such as booking websites) may be subject
to additional terms and conditions set by those providers.

10. Limitation of Liability

To the extent permitted by law, Windsor Green Hotel is not liable for indirect, incidental, or
consequential damages arising from a guest’s stay.

Nothing in these Terms excludes rights available under Australian Consumer Law.

11. Changes to Terms

Windsor Green Hotel reserves the right to update these Terms and Conditions at any time.
Updated versions will be published on the website.

12. Contact

Windsor Green Hotel
Melbourne, Victoria, Australia
Email: jade@windsorgreenhotel.com.au
Website: windsorgreenhotel.com.au

ADDITIONAL PROPERTY TERMS

13. House Rules
Noise & Respect for Neighbours

Windsor Green Hotel is located in a residential neighbourhood. Guests must keep noise to a
respectful level, particularly between 10:00 PM and 8:00 AM.

Excessive noise, parties, or disruptive behaviour are not permitted. Guests who fail to
comply may be asked to leave the property without refund.

Maximum Occupancy

Only the number of guests listed in the booking may stay in the room unless otherwise
approved by management.

Smoking Policy

Smoking and vaping are not permitted inside the building or guest rooms. A cleaning fee
may apply if smoking occurs inside the property.

Illegal Activities

Any illegal activity will result in immediate termination of the stay and may be reported to
authorities.

14. Damage, Loss & Cleaning Fees

Guests are responsible for any damage caused to the property during their stay.
Additional charges may apply for:
• Damage to furniture, fixtures, or fittings
• Missing items
• Stained linen or bedding
• Broken keys or locks
• Excessive cleaning requirements
• Smoking in rooms
• Tampering with safety equipment

Windsor Green Hotel reserves the right to charge the guest’s nominated payment method
for repair, replacement, or cleaning costs.

15. Self Check-In and Access Codes

Windsor Green Hotel offers self check-in access using entry codes or smart locks.

Guests are responsible for keeping access codes secure and must not share them with
unauthorised individuals.

Lost or shared access codes that compromise property security may result in cancellation of
the booking.

Guests must ensure doors are properly closed and secured when entering or leaving the
property.

16. Security & Cameras

For safety and security, Windsor Green Hotel may operate CCTV cameras in public areas
such as entrances and common spaces.

No cameras are installed in guest rooms or private areas.

17. Emergency Situations
Guests must follow all safety instructions provided on the property, including evacuation
procedures.

In case of emergency, guests should contact emergency services (000) and notify the hotel
when possible.

18. Property Character
Windsor Green Hotel is located within a historic Victorian terrace building in Melbourne’s
Windsor precinct.

As part of the charm and character of the property, guests may notice architectural features
typical of heritage buildings, including original layouts, staircases, and structural elements
that differ from modern purpose-built hotels.

While the property has been refreshed and maintained to provide comfortable
accommodation, the hotel retains many of its original character features.
Due to the hotel’s central location near Chapel Street’s vibrant hospitality precinct, guests
may occasionally experience city and nightlife sounds typical of an inner‑Melbourne
location.

By making a reservation, guests acknowledge and accept the character and nature of the
property.