Privacy Policy

Windsor Green Hotel respects your privacy and is committed to protecting your personal
information.

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1. Information We Collect

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We may collect the following information when you make a booking or contact us:
• Name
• Email address
• Phone number
• Payment information
• Booking details
• Website usage data

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2. How We Use Your Information
Your information may be used to:
• Process and manage bookings
• Communicate with you about your reservation
• Provide customer support
• Improve our services and website
• Meet legal and regulatory obligations

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3. Payment Security
Payments are processed through secure third‑party payment systems. Windsor Green
Hotel does not store full credit card details.

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4. Sharing of Information
Information may be shared with trusted service providers including:
• Booking platforms
• Payment processors
• Property management systems
• Website or IT providers

These providers only receive information necessary to perform their services.

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5. Website Analytics & Cookies
Our website may use cookies or analytics tools to understand how visitors use our site and
improve the user experience.

Users may disable cookies through their browser settings.

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6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, or
unauthorised access.

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7. Access to Information
You may request access to the personal information we hold about you or request
corrections if required.

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8. Third‑Party Websites
Our website may contain links to third‑party websites. Windsor Green Hotel is not
responsible for the privacy practices of these websites.

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9. Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be posted on the
website.

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10. Contact
If you have questions regarding this Privacy Policy please contact:

Windsor Green Hotel
Melbourne, Victoria, Australia
Email: jade@windsorgreenhotel.com.au

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