Privacy Policy

Windsor Green Hotel respects your privacy and is committed to protecting your personal
information.

1. Information We Collect

We may collect the following information when you make a booking or contact us:
• Name
• Email address
• Phone number
• Payment information
• Booking details
• Website usage data

2. How We Use Your Information
Your information may be used to:
• Process and manage bookings
• Communicate with you about your reservation
• Provide customer support
• Improve our services and website
• Meet legal and regulatory obligations

3. Payment Security
Payments are processed through secure third‑party payment systems. Windsor Green
Hotel does not store full credit card details.

4. Sharing of Information
Information may be shared with trusted service providers including:
• Booking platforms
• Payment processors
• Property management systems
• Website or IT providers

These providers only receive information necessary to perform their services.

5. Website Analytics & Cookies
Our website may use cookies or analytics tools to understand how visitors use our site and
improve the user experience.

Users may disable cookies through their browser settings.

6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, or
unauthorised access.

7. Access to Information
You may request access to the personal information we hold about you or request
corrections if required.

8. Third‑Party Websites
Our website may contain links to third‑party websites. Windsor Green Hotel is not
responsible for the privacy practices of these websites.

9. Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be posted on the
website.

10. Contact
If you have questions regarding this Privacy Policy please contact:

Windsor Green Hotel
Melbourne, Victoria, Australia
Email: jade@windsorgreenhotel.com.au